Refunds and cancellations

The card is charged on Yoco when you place the order. That is charge on reserve. You pay for the stop when you confirm it, not when the bottle arrives. The amount is the total shown at checkout: water, the delivery fee if that stop has one, ice, and the ice add-on if it applies.

The order shows as paid once Yoco confirms the charge. Leaving the Yoco page before you pay does not charge the card, and the order stays unpaid. You can pay later from My deliveries.

A refund, when one applies, goes back through Yoco to the same card. Banks often show it within a few business days. We do not control the bank’s posting time, and we do not refund in cash. There is no bottle deposit to return.

Ask us, and we will refund the affected amount or replace the stop, if:

• We do not deliver the order, including when we miss the stop and cannot complete it on a later route day
• We deliver the wrong litres, or the wrong complex or unit because of our mistake, or ice you did not order
• The water or ice is not of acceptable quality when it arrives, for example a broken seal, water that is visibly unfit, or ice that has already failed because of how we carried it
• You were charged twice for the same stop
• You were charged and the payment should not have been taken

You choose a replacement drop or a refund of the amount for that problem. If only the ice is wrong, we refund or replace the ice. If the water was fine and usable, we do not refund the water as well. The Consumer Protection Act gives you a right to goods that are reasonably suitable and of good quality. This page is how we give effect to that right for a delivery.

You may cancel a paid stop before it is packed or out for delivery. Email smappliedtech.group@gmail.com or WhatsApp 066 571 6763 with the complex, unit, and date. We cancel the stop and refund the card through Yoco.

If the stop is already packed or on the truck, the water and ice have been set aside for you. We still try to cancel if the driver has not left the order at the door. If we recover the goods unopened, we refund. If the stop has already been delivered as ordered, the next section applies.

You may pause or cancel future visits at any time. A future visit that has not been charged is not charged. A visit already charged follows the rule above. Pausing a plan is described in the terms.

If we delivered what you ordered, to the unit you gave us, and the goods were acceptable on arrival, we do not refund a later change of mind. Consumable goods that were supplied as ordered are not taken back for resale. Being out when we arrived is not, by itself, a reason for a refund if we could complete the stop with the access you gave us. See the delivery policy for access and missed stops.

If you notice a quality problem after you have taken the bottles in, contact us as soon as you can and describe what you saw. We will look at it fairly. A delay makes it harder to tell a delivery fault from later storage. We will not refuse a real quality complaint only because you did not meet us at the door.

If this transaction came from direct marketing, the Consumer Protection Act may give you five business days to cancel it. Say so when you write to us. An order you started yourself on this site is not, by itself, a direct-marketing sale.

Email smappliedtech.group@gmail.com or WhatsApp 066 571 6763. Include:

• The name on the order
• The complex and unit
• The delivery date, if you have it
• What went wrong
• Whether you want a refund or another drop

We will confirm what we are doing. If we refuse, we will say why, in plain language. You may also take a dispute to the National Consumer Commission at thencc.org.za.

Do not drink water you believe is unfit. Keep the bottles if you can until we have replied, unless keeping them is unsafe.