Privacy policy

AquaDoor, operated under SM Applied Tech, is the responsible party for personal information we collect to run this delivery service. Send POPIA requests to smappliedtech.group@gmail.com with “POPIA request” in the subject, or use the phone and WhatsApp number at the bottom of this page. We have not published a separate information-officer name or registration number on this site.

Account, through Clerk:

• Your name, email address, and the identifiers Clerk uses to sign you in
• The role on the account, which is customer, driver, or admin, stored in Clerk

We do not ask Clerk for your card.

Order and delivery, stored by AquaDoor:

• Mobile number, complex, unit, and any gate note
• Litres, ice packs, how often you want a visit, delivery dates, and the status of the stop
• The name on the household

Payment, through Yoco:

• The amount, the currency, our order reference, and whether Yoco reports the payment as paid, failed, or refunded
• We do not store your full card number, expiry date, or card security code. Yoco handles those

If you write to us, we keep the message and the details you include, usually the complex, the unit, and what went wrong. The site also keeps ordinary server logs, such as the time of a request, so the service can run. We do not use this site to build advertising profiles.

• To create your account and keep it attached to the right household
• To take the order, charge it on Yoco, and show you whether it is paid
• To deliver to the unit, including giving the driver the name, unit, phone, and gate note for that stop
• To handle refunds, missed stops, and complaints
• To keep the records tax, accounting, and a dispute may require
• To keep drivers and admins in the right part of the site

We do not sell personal information. We do not use your number for unrelated marketing. A message about your own order, a missed stop, or a change you asked for is part of the service.

• Clerk, to sign you in and hold the account
• Yoco, to charge the card when you place an order, and to send a refund when one applies
• The driver or admin packing that stop, who sees the name, complex, unit, phone, litres, and gate note. They do not see your card
• The operator at the support email, when you write to us
• The host that stores the app and the order records, so the site can stay online
• A regulator, a court, or anyone else the law requires us to tell

Those providers use the information to do that work. Yoco’s own privacy terms apply to the card data they hold. A customer account does not open the pack list, the reports, or the user list. Those pages are limited to driver and admin roles, as described in the product.

• Account details stay while the account is open, and for a short time after you ask us to close it, so we can finish an open order or a refund
• Orders and payments stay for at least five years, the usual period for tax records, and longer while a dispute about that order is still open
• Support messages stay long enough to resolve the request and keep a record of the outcome

When we no longer need a record, and the law does not tell us to keep it, we delete it or remove the details that identify you.

You may ask us to:

• Tell you what we hold about you, and give you a copy in a reasonable form
• Correct it
• Delete it, where the law allows and we do not still need it for an open order, a refund, tax, or a dispute
• Object to processing that is not required to deliver an order you placed

Email smappliedtech.group@gmail.com or WhatsApp the number below. We may ask you to confirm that you are the account holder before we change or delete anything. We aim to answer within a reasonable time. If a record has to stay for a legal reason, we will say so.

If you are not satisfied, you may complain to the Information Regulator. Their public contacts are inforegulator.org.za, POPIA complaints at POPIAComplaints@inforegulator.org.za (POPIA Form 5), and general enquiries at enquiries@inforegulator.org.za or 010 023 5200. Please write to us first so we can fix the issue.

Closing an account is separate from a refund. A paid stop that has not been delivered is handled under the refund policy.

This service is for households. An adult places the order. We do not knowingly open accounts for children.

Sign-in is handled by Clerk. Card data is handled by Yoco. Access to the pack list and to reports is limited by role. Tell us if you think your account has been used without your permission.

If this policy changes, we update the date at the top of the page.